Multimax advise complain to TTnet Turkey about the bad internet service

As a Multimax internet service customer, we have received the following email and are sharing this with our readers so if they wish to follow this up,  they may do so.

Dear Customers and members of the public…..

As you may already be aware that in Northern Cyprus all internet services are provided from Turk Telekom (aka TTNET) (in Turkey).

Turk Telekom is Northern Cyprus’s internet backbone, they are the only upstream provider to Northern Cyprus itself.  This is the only source of internet coming into the island which is being used by all Internet Service Providers (ISP) in Northern Cyprus.

The quality of the service provided from Turk Telekom to the island has been appalling in recent months.  Especially this month (August) and last month (July) the Turkish Telekom has experienced serious problems, which is causing degrading speeds throughout most days and sometimes even a complete loss in connection.

All ISP’s get internet from Turk Telekom and distribute that internet to their own customers using their own means of networking distribution.  Efforts to contact Turk Telekom are made if and when problems arise, however questions and requests are often left unanswered and/or inconclusive.  This is the painful truth that all ISP’s are having to face as there are no other alternatives.  All ISP’s in Northern Cyprus pay hundreds of thousands of Turkish lira each month without receiving the service they are paying for.

The most important factor to bear in mind is that our country’s laws oblige us to receive internet services from Turk Telekom and Turk Telekom only. We have no other option.

We believe that the most accurate and effective thing that can be done in this case is to share the e-mail addresses of Turk Telekom with all Northern Cyprus residents who are using internet services, so that we can collectively bring light to these unfortunate ongoing issues.

You can forward all complaints arising from this situation to Turk Telekom directly by using the following e-mail addresses;

On behalf of the Internet Services Providers Association,



(TRNC Internet Service Providers Association)