By Margaret Sheard…..
No doubt many people will have received an SMS message from Kibtek and for those of us who do not speak or understand Turkish, we are giving below a Google translation of the message. It is not good but generally gives information for customers which we would think has to be a step in the right direction. The message includes a telephone number, website and email address
I have visited the website and after translating to English found it to be quite helpful with news updates and information about power cuts and a frequently asked questions section. There is also a list of the negotiated banks where bills can be paid, together with the opening hours of the payment points throughout the TRNC and this can be viewed by clicking here
The SMS message read as follows:
“Tuketicimiz, Kibtek hesaplarinizi mobil uygulamamiz ve web hizmetimiz ile takip edebilir, odemelerinizi an kolaylikla yapabilirsiniz. IOS ve Android Kibtek mobil”
Phone: 0392 6000 960
Later an email was received in both Turkish and English. Well done Kibtek for keeping your customers updated. We often hear adverse comments about customer service in general in North Cyprus but here is an example of forward thinking as we are currently finding with many more leading companies and organisations.
“Online Operations and Payments are live. In order to provide a better service to our consumers, Authority has established the information review and payment transaction services through our website and mobile applications.
Kibtek Mobile applications can be downloaded from PLAY STORE and APP STORE with the language options of; Turkish and English. The application is able to provide your consumer information, periodic payment information, periodic billing information, meter information and online payment methods.
In order to use KIBTEK Mobile application, your ID card number and Phone number is required to be registered on our customer database. If your phone number is registered and your ID number is missing, you will be able to use your 14 digits customer number. (Customer No: 01xxxxxxxxxxxx , 02xxxxxxxxxxxx, 03xxxxxxxxxxxx , 04xxxxxxxxxxxx , 05xxxxxxxxxxxx ).
You can do the same operations through our website http://www.kibtek.com
In the cases of any misunderstanding or problem, you can send your questions to firstname.lastname@example.org. You, on the other hand; can call our call center on 0392 6000960.”