Information

Multimax update their customers about TRNC internet issues 31/10/2016


By Chris Elliott…….

Internet connection issues continue in North Cyprus with slow speeds or even outages which is when you cannot connect to the internet or watch the TV if you have internSnails pace internetet TV.

This can be so frustrating and more so if you don’t know the reason why and in the past when our internet went down it would be a case of reboot the router and then our internet device to see if that would sort the issue and if not then it was a question of phoning our internet supplier to see if there was a problem.

Problems of internet outage can be local with your Internet provider having equipment issues or their system having power issues which as we all know are very common here in North Cyprus.

Internet traffic from North Cyprus is fed to Turkey and goes through TTnet which can also experience many difficulties so at the end of the day we just wait for the internet to come back on again.

This of course is not a happy situation and I have to say thank you to our internet provider Multimax who send an SMS message to our mobile phone telling us if there is a problem which they briefly describe and the action they are taking as you can see under.

Now that’s what I call brilliant customer service.

Multimax 18:42:55
31.10.2016

“We are currently experiencing slow speeds. The problem appears to be with our links out of Cyprus provided by TTnet in Turkey and we are workinSnails pace internetg with them to get the issue rectified as soon as possible.

We apologise for any disruption to your connection.”

 

 

In this day and age it’s great  to see a company keeping its customers informed of issues and advising the action they are taking.

Well done Multimax.

 

6 replies »

  1. Simply repeating the same mantra in a text day after day for 3 weeks is not ‘brilliant customer service’. ‘Brilliant customer service’ would be actually fixing the problem.

    • Hello Hector for your comment although we feel it is somewhat misplaced.

      From your IP address it seems you may be in the UK where we have discovered from our many visits that the internet there is no better or no worse that the TRNC. We like they have problems from time to time and that is the world of reality

      As was explained the areas where problems occur for the TRNC were highlighted.

      May we suggest with due respect that you direct your worldly words of advice to TTnet, Turkey, Kibtek, TRNC and any of the North Cyprus internet providers and who knows you may solve the problems forever and for that all TRNC internet users will thank you.

  2. Well said Hector. My present ISP, which I’ve had for 7 months is brilliant. Up until then, I had used 4 other ISP & found them to be atrocious.
    In the last 7 months I’ve had 4-5 hiccups with his service, which only lasted for appx 10 minutes. I do not rate MultiMax.

    • Thank you Yusuf and clearly we all vote with our feet when we don’t get a good service.

      We tried another leading supplier before changing to Multimax who we and no doubt many others are delighted with.

  3. I can assure you when I’m in the UK the internet is excellent, and cannot be compared with the service I have been getting whilst in the TRNC. If there was a problem in the UK it would not be unresolved several weeks later as is the current case in the TRNC. ‘With respect ‘it is for the internet service provider, in this case Multimax to contact TTnet etc. not their customers.

    • OK so the penny has dropped Hector and now you are perhaps realising that many problems facing ISP’s in the TRNC are caused by issues in Turkey through which our internet traffic flows so why keeping bamging the drum and says this or that ISP is better than another when you are not acknowledging what some of the problems are.

      Perhaps you may find the internet better in the south but then that is with-held like a joint mobile system so you don’t have a choice but to keep changing your ISP if you are not happy with the internet service provided

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